This Refund Policy governs the manner of how and what conditions M.A.H.Z Sdn Bhd will process the refund. This refund policy applies to all products and services offered by M.A.H.Z Sdn Bhd.
The refund for the ebook purchase will depend on where you purchase the book since you will be directed to the third party sites to complete the purchase of the ebook.
If you purchased the PDF version, then you have to proceed with the refund process to Smashwords. Please refer to Smashwords refund policy and procedure when you attempt to proceed with the refund process. On the other hand, if you have made a purchase on Amazon Kindle, please proceed with the refund process in your Amazon Kindle account. Please refer to Amazon Kindle return policy before you proceed with the refund process.
Regardless of what service you have purchased with the exception of Free Business Website Service, I will only process your refund if you decided to cancel the order before you submit information requested for the service. Other than that, I will not refund your order regardless of any situation such as:
- Once you have submitted the required information for the service
- When the project has just begun, 25% complete, 50% complete, 75% and 100% complete
- After the project is completed
In the event that you decided to cancel your order, please contact me so then I can proceed with the refund process as soon as possible. You can expect to have your order refunded within 1-2 working days after you have submitted your refund request.
If you have any questions regarding the refund policy, feel free to contact me.